Pensioners

Useful Information

Pay Date

Pensions to be autopaid to bank accounts in Hong Kong for the month of September 2021 will be effected on 30 September 2021.

How to contact us

To achieve social distancing to reduce the risk of the spread of COVID-19, pensioners are encouraged to use telephone, fax and email to contact us as far as possible. You may also submit documents to us via the drop-in box placed at 1/F, Immigration Tower, 7 Gloucester Road, Wanchai, or by post.

Address and telephone number

Address: Pensions Enquiry Office, the Treasury
Room 107, 1/F, Immigration Tower, 7 Gloucester Road, Wanchai, Hong Kong
Telephone: 2829 5113
Fax: 2519 3222
Email: pension@try.gov.hk

If you wish to come to the Treasury Pensions Enquiry Office in person, please click here to view location map for your easy reference.

Operating hours

Enquiry Office / Resource Centre / Families clinics Operating Hours
Pensions Enquiry Office, The Treasury

Room 107, 1/F.,
Immigration Tower,
7 Gloucester Road,
Wanchai, Hong Kong
Tel: 2829 5113
E-mail: pension@try.gov.hk

Monday - Friday

9:00 a.m. - 6:00 p.m.

(Closed on Saturdays, Sundays and Public Holidays)

Pensioners Resource Centre,
Civil Service Bureau


Room 508, 5/F., West Wing,
Central Government Offices,
2 Tim Mei Avenue, Tamar,
Central, Hong Kong
Tel: 2810 3850
E-mail: csbpen@csb.gov.hk

Monday - Friday

8:45 a.m. - 1:00 p.m.

2:00 p.m. - 6:00 p.m.

(Closed on Saturdays, Sundays and Public Holidays)

Families clinics
of Department of Health


  • Chai Wan Families Clinic
  •   (Enquiry: 2595 6305)
  • Hong Kong Families Clinic
  •   (Enquiry: 2838 7349)
  • Kowloon Families Clinic
  •   (Enquiry: 2388 2102)
  • New Territories Families Clinic
  •   (Enquiry: 2422 7911)
  • Fanling Families Clinic
  •   (Enquiry: 2627 3125)
  • Sai Kung Families Clinic
  •   (Enquiry: 2569 1422)
Consultation Appointment
booking
Monday

8:30 a.m. - 1:00 p.m.

2:00 p.m. - 5:30 p.m.
Monday

8:00 a.m. - 1:00 p.m.

2:00 p.m. - 5:00 p.m.
Tuesday to Friday

8:30 a.m. - 1:00 p.m.

2:00 p.m. - 5:15 p.m.
Tuesday to Friday

8:00 a.m. - 1:00 p.m.

2:00 p.m. - 4:45 p.m.

Useful forms

There are standard forms to facilitate pensioners' communication with the Pensions Division of the Treasury for the administration of their pension matters e.g. change of address, change of family particulars and payment methods...etc. Please click here to view and download the list of available standard forms. Duly completed and signed forms should be returned to the Pensions Enquiry Office of the Treasury.

Useful reference

For more information regarding benefits and services provided to pensioners, you may visit the Pensioners' Corner of the Civil Service Bureau.