Collections and Payments

Phone Banking

Phone Banking This is a 24-hour service where bank account holders of HSBC / Hang Seng Bank and designated JETCO member banks may settle government bills using phone banking service.
Notes : (1)   Phone banking payment service for Fixed Penalty (Public Cleanliness or Obstruction Offence) is only available at HSBC / Hang Seng Bank.
  (2) Please contact your bank for details about the daily transaction limit.
  (3) Instruction for payment given before midnight on the due date will be regarded as on time.

General procedures for paying your bill via phone banking (individual banks may have slightly different payment procedures) :

  1. Call the phone banking hotline
  2. Choose the appropriate language and select "Bank Account Services"
  3. Key in the registered account number and Phone Personal Identification Number (PIN)
  4. Select "Bill Payments"
  5. Choose registered merchant name or new bill registration
  6. For new bills, select the merchant type (e.g. "Government or Statutory Organisation") and the merchant name (e.g. "Inland Revenue Department")
  7. Select "Bill Type" (if applicable, e.g. "Tax demand note")
  8. Enter the "Bill Account Number" (e.g. "Shroff Account Number for electronic payments" on the tax demand note)
  9. Select the bank account for payment
  10. Enter the payment amount
  11. Confirm the payment instruction

Banks providing phone banking payment service (in alphabetical order) :

  Phone banking hotlines
Bank of East Asia, Limited (The) 2211 1888
China Construction Bank (Asia) Corporation Limited 2779 5533
Chong Hing Bank Limited 3768 6688
CMB Wing Lung Bank Limited 2309 5555
Hang Seng Bank Limited 2912 3456
Hongkong and Shanghai Banking Corporation Limited (The) 2233 3000
Industrial and Commercial Bank of China (Asia) Limited 2189 5588
Shanghai Commercial Bank Limited 2818 0282

For further assistance from the Treasury, please Contact Us.