Performance Pledge

Performance Pledge in 2018
Services Standards Plan
Production of financial statements
Monthly financial results Within 1 month after the end of the relevant month 1 month
Statutory annual statements of accounts Within 2.8 months after the end of the relevant year 2.8 months
Accrual-based annual statements of accounts Within 5.5 months after the end of the relevant year 5.5 months
Completion of processing postal remittances
Peak periods Within 4 working days 100%
Non-peak periods Within 3 working days 100%
Payment to creditors
Payment to creditors Within 30 calendar days after receipt of goods/services or invoices by bureaux/departments 98%
Within three working days after authorisation of payments by bureaux/departments 100%
Services to Government's pensioners
Pay recurrent pensions On the due date or 2 weeks after receipt of claim forms 99.9%


Achievement in 2017
Services Standards Achievement
Production of financial statements
Monthly financial results Within 1 month after the end of the relevant month 0.9 month
Statutory annual statements of accounts Within 2.8 months after the end of the relevant year 2.6 months
Accrual-based annual statements of accounts Within 5.5 months after the end of the relevant year 5.5 months
Completion of processing postal remittances
Peak periods Within 4 working days 100%
Non-peak periods Within 3 working days 100%
Payment to creditors
Payment to creditors Within 30 calendar days after receipt of goods/services or invoices by bureaux/departments 99%
Within three working days after authorisation of payments by bureaux/departments 100%
Services to Government's pensioners
Pay recurrent pensions On the due date or 2 weeks after receipt of claim forms 99.9%