Electronic Billing Service for General Demand Note

	Overview
	Frequently Asked Questions (FAQs)
	Electronic General Demand Note (e-GDN) Enquiry

Overview

The Government aims to provide the electronic billing (e-billing) service, in respect of the existing hardcopy mode of General Demand Note (GDN), by phases starting from late March 2010. During the first phase, the four participating departments, namely Civil Aviation Department (CAD), Customs and Excise Department (C&ED), Government Property Agency (GPA) and the Treasury, will invite their users to opt for receiving GDNs by electronic means. The e-billing service would be available to other bureaux/departments in the next phase.

Through electronic General Demand Note (e-GDN) Accounts in the Government's webpage, users can view and download anytime and anywhere their e-GDNs and related message(s), attachment(s), payment information, etc., as appropriate.

When departments issue e-GDNs or reminders to users' e-GDN Accounts, notifications via e-mail and/or SMS will be sent to the users in accordance with their instructions.

By opting for e-billing service, users can enjoy efficient, convenient and flexible electronic services. Most importantly, it is friendly to our environment by reducing paper waste.

FAQs

Q: How can I apply for using e-billing service?

A: To apply for using e-billing service, you may download and complete the Registration Form for e-Billing Service (Form) (PDF format / 124 KB / 2 pages), and then submit the duly signed Form to the issuing office of the participating department.

Q: How can I know when an e-GDN has been sent to my e-GDN Account?

A: When an e-GDN is sent to your e-GDN Account, you will receive email and/or SMS notification(s) from the issuing office of the participating department according to the notification mode you selected.

Q: Do I need to pay for using e-billing service?

A: No. You can enjoy the e-billing service free of charge.

Q: Is e-billing service available to all GDN issuing bureaux/departments (B/Ds)?

A: No. The e-billing service will be provided by phases starting from late March 2010. During the first phase, only the users who receive GDNs from the four participating departments, namely Civil Aviation Department, Customs and Excise Department, Government Property Agency and the Treasury, will be invited to opt for receiving e-GDNs. The e-billing service would be available to other B/Ds in the next phase.

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