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Performance Pledge
Performance Pledge in 2012
| Services |
Standards |
Plan |
| Production of financial statements |
| Monthly financial results |
Within 1 month after the end
of the relevant month |
1 month |
| Statutory annual statements
of accounts |
Within 2.8 months after the
end of the relevant year |
2.8 months |
| Accrual-based annual statements
of accounts |
Within 5.5 months after the
end of the relevant year |
5.5 months |
| Completion of processing postal
remittances |
| Peak periods |
Within 4 working days |
100% |
| Non-peak periods |
Within 3 working days |
100% |
| Payment to creditors |
| Payment to creditors |
Within 30 calendar days after
receipt of goods/services or invoices by bureaux/departments |
98% |
| Within three working days after
authorisation of payments by bureaux/departments |
100% |
| Services to Government's pensioners |
| Pay recurrent pensions |
On the due date or 2 weeks after
receipt of claim forms |
99.9% |
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Achievement in 2011
| Services |
Standards |
Achievement |
| Production of financial statements |
| Monthly financial results |
Within 1 month after the end
of the relevant month |
0.9 month |
| Statutory annual statements
of accounts |
Within 2.8 months after the
end of the relevant year |
2.6 months |
| Accrual-based annual statements
of accounts |
Within 5.5 months after the
end of the relevant year |
5.5 months |
| Completion of processing postal
remittances |
| Peak periods |
Within 4 working days |
100% |
| Non-peak periods |
Within 3 working days |
100% |
| Payment to creditors |
| Payment to creditors |
Within 30 calendar days after
receipt of goods/services or invoices by bureaux/departments |
99% |
| Within three working days after
authorisation of payments by bureaux/departments |
100% |
| Services to Government's pensioners |
| Pay recurrent pensions |
On the due date or 2 weeks after
receipt of claim forms |
99.9% |
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